FAQs

Your query not answered here? 

Call us at
0800 UTILISE
(0800 88 45 47)

Please contact us on 0800 UTILISE (88 45 47) and speak to the Utilise team. They can setup an appointment for our Business Solution Specialist to come and see you. We welcome the opportunity to present a proposal to you.

Please let us know some details about your business, just follow the link below.

 

Utilise can provide electricity to your business wherever you are in New Zealand. 

Once you let us know that you’d like to go ahead with the changeover, Utilise does all the work.  You don’t need to do anything and there’s no downtime in the switchover.   Here’s how it works:

  1.       Utilise contacts your existing retailer and we agree on a date and a final meter reading.
  2.       You will receive the last bill from your existing retailer.
  3.       Utilise advises the metering and lines company that we are the new retailer for your premises. The metering company sends us the information from your meter.
  4.       Utilise sends their first bill to you.

The electricity industry in New Zealand has been designed to ensure consumers have a reliable supply of electricity. Outages are caused by a failure of the physical network ie the distribution or lines network, these outages will happen irrespective of who your electricity retailer is. The Electricity Authority information pack here explains how the physical flow of electricity and the financial markets operate independently of each other.

All electricity generators sell their power to the NZ wholesale market and all retailers buy from the wholesale market to sell to businesses and residential consumers. Electricity retailers all have access to the same electricity so you don't have to worry about your electricity provider running out of power.

The Electricity Authority has been established to provide regulatory oversight of the industry and reliability of electricity supply to all consumers and businesses in New Zealand. The EA sets prudential requirements and processes should there ever be a default in the market. These processes ensure that customers will always have a retailer and the electricity supply is uninterrupted through the process. Each retailer needs to meet the prudential requirements to be able to participate in the electricity market. This includes a ‘bond’ which is held by the clearing manager.

Find out more about Utilise’s expertise in the electricity market here.

You don’t have to worry about contacting anyone. We will manage the entire transition for you. We will contact your existing retailer to ensure there is a smooth handover. We will also advise your metering and lines company that Utilise has become your new retailer. 

Log in to myaccount.utilise.co.nz, you’ll be able to see all your transactions, bills and details of your account. 

You can choose the best payment option for you and your business:

- Direct Debit (Link to ways to pay)

- Credit card (link to ways to pay)

- Internet banking (link to ways to pay)

Please contact your lines company to log a fault, if you do not know who your lines company is, please call us on 0800 UTILISE (884 547) and press 2 for faults.

Auckland (All Areas) - 0508 VECTOR (83 28 67)

Northpower - 09 430 1800

Top Energy - 09 401 5440

WEL Networks - 0800 80 09 35

The Lines Company - 0800 36 73 28

Counties Power - 0800 10 02 02

Westfield Trust - 0800 49 00 04 

Visit your lines company website or give them a call

Call 0800 UTILISE and speak to our customer service rep. You must give 30 days’ notice before closing your account. You are not required to give us notice if you are moving to another provider, however it can take up to 10 days to process the switch.

You can change your customer account details by logging into utilise.co.nz  or call us on 0800 Utilise (88 45 47).

We’d love to give you a pricing proposal call us on 0800 UTILISE (88 45 47), or if you’d prefer send us some information about your business here.  For small to medium sized businesses we have our BizSmart pricing and for our larger customers we have BizPremium pricing. 

Yes. If you currently receive a rebate from your lines company you will continue to receive this. We will either pass this on to you in the form of a credit on your bill or you will receive your rebate directly from your lines company in the mail or your bank account. 

Our prices are the best possible price that we can give you. They are the same no matter how you pay or when you pay. Our pricing philosophy is to keep our prices simple and clear, and give you the best possible price all the time.

Advise us of the details of your move by logging into utilise.co.nz or call us on 0800 UTILISE (88 45 47). 

Utilise customers are billed on a calendar month basis. The start of an invoice date is always the first day of the month. The final date of the invoice is the last day of every month. You should expect your bill on the 10th business day of each month. 

The fixed daily charge is made up of the service charges that are required to deliver electricity to your business.  For example meter rental costs, meter reading, billing and also charges for lines and transmission. 

To change your plan log in to utilise.co.nz and go to the ‘Contact us’ page and our sales team will be in touch. Alternatively, call us on 0800 UTILISE  (88 45 47). 

Service fees are a necessary part of being able to give you the best of our services. Our schedule of fees are here.

For further enquiries contact us:

For more information visit our Contact Us Page

Our aim is to ensure it is easy to do business with Utilise. If you have a complaint, please don’t hesitate to contact us at enquiries@utilise.co.nz. If we are unable to resolve your concerns, you can redirect your complaints to the Electricity and Gas complaints commission at 0800 22 33 40 or though www.egcomplaints.co.nz This is a free and independent service. 

Utilise Spot Wholesale delivers electricity at prices straight from the wholesale market using innovative smart meter technology, powerful pricing software and fixed retail costs. Click here to see more.

Utilise Spot + Cap Wholesale delivers electricity at prices straight from the wholesale market using innovative smart meter technology, powerful pricing software and fixed retail costs. Additional insurance means that your average monthly price will never exceed a pre-agreed cap. Click here to see more.

Utilise Fixed Price Wholesale delivers electricity at prices straight from the wholesale market using innovative smart meter technology, powerful pricing software and fixed retail costs. You can fix your prices with us by using the ASX futures market as a benchmark. Click here to see more.