Utilise schedule of fees


Electricity Fees

Meter fees


Meter reading visit

(for final, special and non-scheduled meter reading visits)



Meter inspection or call out

(Meter change, relocation, inspection and test)



Smart meter reconnection

(For reconnection of a smart meter still on site)




Administration fees



Credit Card Service Fee

(For all payments made by credit card)


1.5% of invoice total

Payment dishonour

(For direct debit payments dishonoured by the bank)



Debt collection

(Including debt collection agency fees and legal fees)


All costs

Invoice copy

(Where a physical or electronic copy of a bill is to be re-sent)




Service fees





Service fees on default plans

 (such as at fixed term expiry)


1.5 cents per kWh


Switch out fees

(for switch-outs not on fixed price contracts)


$40 per ICP



New connection or livening

(A fee may apply)



Capacity upgrade / downgrade

(A fee may apply)




(During business hours) 




(Outside business hours) 




(Outside business hours)



Data consumption request

(for requests other than through Part 11 of the Code)


1-10 ICPs $180

 >10 ICPs POA






         All other fees


(passed on at cost)






Fees include GST.

    • Service fees are effective from 15 September 2020 and replace all previously notified or published fees.
    • Additional fees may apply for certain areas and/or complex work required. Conditions apply, some services may not be available in all areas.  
    • The provision of all services, fees and their descriptions, are subject to the Utilise Limited’s published Standard Terms and Conditions which shall take precedence at all times.