Utilise schedule of fees

 

Electricity Fees

Meter fees

 

Meter reading visit

(for final, special and non-scheduled meter reading visits)

 

$25


Meter inspection or call out

(Meter change, relocation, inspection and test)

 

POA


Smart meter reconnection

(For reconnection of a smart meter still on site)

 

$35


 

Administration fees

 

 

Credit Card Service Fee

(For all payments made by credit card)

 

1.5% of invoice total


Payment dishonour

(For direct debit payments dishonoured by the bank)

 

$15


Debt collection

(Including debt collection agency fees and legal fees)

 

All costs


Invoice copy

(Where a physical or electronic copy of a bill is to be re-sent)

 

$5


 

Service fees

 

 

 

 

Service fees on default plans

 (such as at fixed term expiry)

 

1.5 cents per kWh

   

Switch out fees

(for switch-outs not on fixed price contracts)

 

$40 per ICP

 

 


New connection or livening

(A fee may apply)

 

POA


Capacity upgrade / downgrade

(A fee may apply)

 

POA


Reconnection

(During business hours) 

 

$95


Disconnection

(Outside business hours) 

 

$95


Reconnection

(Outside business hours)

 

$130


Data consumption request

(for requests other than through Part 11 of the Code)

 

1-10 ICPs $180

 >10 ICPs POA


 

 

 


 

 

         All other fees

 

(passed on at cost)

 

POA


 


 

 

Fees include GST.

    • Service fees are effective from 15 September 2020 and replace all previously notified or published fees.
    • Additional fees may apply for certain areas and/or complex work required. Conditions apply, some services may not be available in all areas.  
    • The provision of all services, fees and their descriptions, are subject to the Utilise Limited’s published Standard Terms and Conditions which shall take precedence at all times.