Meter reading visit

(for final, special and non-scheduled meter reading visits)

$25

Meter inspection or call out

(Meter change, relocation, inspection and test)

POA

Smart meter reconnection

(For reconnection of a smart meter still on site)

$35

Credit Card Service Fee

(For all payments made by credit card)

1.5% of invoice total

Payment dishonour

(For direct debit payments dishonoured by the bank)

$15

Debt collection

(Including debt collection agency fees and legal fees)

All costs

Invoice copy

(Where a physical or electronic copy of a bill is to be re-sent)

$5

Service fees on default plans

 (such as at fixed term expiry)

1.5 cents per kWh

Switch out fees

(for switch-outs not on fixed price contracts)

$40 per ICP

New connection or livening

(A fee may apply)

POA

Capacity upgrade / downgrade

(A fee may apply)

POA

Reconnection

(During business hours) 

$95

Disconnection

(Outside business hours) 

$95

Reconnection

(Outside business hours)

$130

Data consumption request

(for requests other than through Part 11 of the Code)

1-10 ICPs $180

 >10 ICPs POA

ADSL/ VDSL connection only

(No site visit required (remote connection) 

$19.02

        UFB transition cost

New UFB connection: any costs over this amount are advised and require customer or building owner acceptance before any installation work can proceed.

1 month’s access fee

         Connection & Wiring

This cost applies to all new ADSL connections only.
New VDSL connections are ordered with Connection and Wiring but no connection fee applies for the 12 month contract period

$328.68

        Disconnection fees – Copper Connections

Disconnection fee - VDSL
(applies if cancelled within 12 months and includes address moves)

$328.68

        Disconnection fees – UFB

Disconnection fees – UFB

Monthly access fee x remaining months

Abortive End User Site Visit fee

$116.44

        No Fault Found Fee

(Please note additional charges may apply).

POA

         All other fees

(passed on at cost)

POA