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Meter reading visit
(for final, special and non-scheduled meter reading visits)
Meter inspection or call out
(Meter change, relocation, inspection and test)
Smart meter reconnection
(For reconnection of a smart meter still on site)
Credit Card Service Fee
(For all payments made by credit card)
Payment dishonour
(For direct debit payments dishonoured by the bank)
Debt collection
(Including debt collection agency fees and legal fees)
Invoice copy
(Where a physical or electronic copy of a bill is to be re-sent)
Service fees on default plans
(such as at fixed term expiry)
Switch out fees
(for switch-outs not on fixed price contracts)
New connection or livening
(A fee may apply)
Capacity upgrade / downgrade
Reconnection
(During business hours)
Disconnection
(Outside business hours)
Data consumption request
(for requests other than through Part 11 of the Code)
All other fees
(passed on at cost)
Fees include GST.