No power?
We will give you at least four days’ notice of any planned outage except where urgent work is required and then we will give you as much notice as possible. If you have no power unexpectedly it could be due to a localised fault or a widespread outage in your area. Sudden and unexpected loss of power can have many causes including extreme weather. Where there are lines down or a potentially hazardous or dangerous situation please contact your lines company immediately. For your safety please treat all electrical lines or wires as live and therefore a threat to your life, at all times.
Who should I call?
Please contact your lines company to log a fault, if you do not know who your lines company is please call us on 0800 UTILISE (88 45 47) and press 2 for faults.
Auckland (All areas)
0508 VECTOR (83 28 67)
Northpower
09 430 1800
Top Energy
09 401 5440
WEL Networks
0800 80 09 35
The Lines Company
0800 36 73 28
Powerco
0800 769 372
Counties Power
0800 10 02 02
Westfield Trust
0800 49 00 04
Waipa Networks
07 872 0745
Horizon Networks
0800 HORIZON
Eastland Network
06-869 0700
Unison Networks
0800 2 UNISON
Centralines Ltd
06-858 7770
Scanpower
0800 80 80 39
Electra
0800 353 2872
Wellington Electricity
0800 248 148
Nelson Electricity
03 546 9256
Network Tasman
03-989 3600
Marlborough Lines
03 577 7007
Buller Electricity
03 788 8171
MainPower
0508 60 70 80
Westpower
0800 768 241
Orion
0800 363 9898
Electricity Ashburton
0800 430 460
Alpine Energy
0800 66 11 77
Aurora Energy
0800 22 00 05
OtagoNet &
The Power Company &
Electricity Invercargill
0800 808 587
Where do I get information on known outages?
Visit your lines company website for more information about outages.
No power and medically dependent?
If you or someone at your premises is medically dependent and the premises has experienced a loss of power use your backup generator or battery if you have one. If you don’t you can contact a family member or friend who has power, or if these options are not available to you please go to your nearest hospital. Please also contact us as soon as possible.
Be prepared!
You could lose power at any time due to unforeseeable events and extreme weather. Here at Utilise we want you to be prepared and recommend you take steps to ensure you have a plan in place. A good place to start is to ensure you have a business continuity plan tailored to your needs.
Also remember the basics:
• Disconnect all sensitive electrical equipment such as computers
• Be careful around sockets if pulling plugs out, treat all power outlets as live
• Minimise opening and shutting any refrigeration equipment such as chillers and freezers
• Turn off all hazardous appliances such as power tools and machinery
Please see clause 7 of our Standard Terms and Conditions to read more about electricity outages.