Contact us


Call us

(0800 63 93 63)

We're available 9am - 5pm on weekdays

Email us


We'll respond within 2 business days

Our address

We're located at:
7 Tole Street, Auckland Central 1011.

Postal address:
Utilise Limited, PO Box 90485, Victoria Street West, Auckland Central 1142.

Billing and account enquiries

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For quick answers about Utilise services you can take a look at our frequently asked questions.

Faults and outages

Call your local lines company, or alternatively give us a call on 0800 NEW ENERGY (0800 63 93 63) and select option 2 from the menu.

Formal complaints

Our aim is to ensure it is easy to do business with Utilise. If you have a complaint, please don't hesitate to contact us at complaints@utilise.co.nz. If we are unable to resolve your concerns you can direct your complaint to Utilities Disputes Limited on 0800 22 33 40 or via their website www.utilitiesdisputes.co.nz

This is a free and independent service.